Terms of Service

Please read these Terms of Service carefully before using the website located at luces-pizz.click (the "Website") or any services offered by Pizza Luce ("Company," "we," "us," or "our"). By accessing or using our Website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you are prohibited from using our Website or services.

1. Acceptance of Terms

By accessing, browsing, or using the Website at luces-pizz.click, you represent and warrant that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity and authority to enter into a binding contract;
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• You have read these Terms of Service in their entirety and agree to be bound by them;
• If you are using this Website on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms of Service.

Your continued use of the Website after any modification to these Terms of Service constitutes your acceptance of the updated terms. We encourage you to review these Terms of Service periodically to stay informed of any changes.

2. Company Information

This Website is owned and operated by:

Pizza Luce is a food service business operating in the United States and subject to applicable federal and state laws governing food service, e-commerce, and consumer protection, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable state consumer protection statutes.

3. Description of Services

Pizza Luce provides food-related products and services, including but not limited to:

• Online Food Ordering: Customers may browse our menu and place orders for pizza and other food items through our Website for pickup, delivery, or dine-in, where available.
• Menu Information: We provide detailed information about our food offerings, including descriptions, pricing, allergen information (to the extent required by law), and nutritional data where available.
• Promotional Offers and Loyalty Programs: From time to time, we may offer special discounts, promotions, coupon codes, or loyalty rewards programs accessible through the Website.
• Catering and Event Services: Where available, customers may inquire about or book catering services for private and corporate events.
• Customer Support: We offer customer service to assist with orders, complaints, refunds, and general inquiries via email and other available communication channels.
• Gift Cards: We may offer digital or physical gift cards redeemable for food purchases at our establishment or through our Website.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation of services.

Availability of specific menu items, delivery zones, and service features may vary by location and are subject to change at our sole discretion. All food orders are subject to availability at the time of order placement.

4. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality of your password and account credentials;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account if we believe, in our sole discretion, that you have violated any provision of these Terms of Service or that your use of the account poses a risk to us, our customers, or third parties. You may not transfer, sell, or otherwise assign your account to any other person or entity without our prior written consent.

5. User Obligations and Prohibited Activities

By using our Website and services, you agree to comply with all applicable laws and regulations and to use the Website only for lawful purposes. You expressly agree that you will not:

5.1 Prohibited Conduct

• Use the Website for any fraudulent, deceptive, or misleading purpose, including placing fake, false, or unauthorized orders;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Engage in any form of data scraping, harvesting, or automated collection of information from the Website without our express written permission;
• Introduce any malware, viruses, Trojan horses, spyware, worms, or other destructive or harmful code into our systems;
• Attempt to gain unauthorized access to any portion of the Website, its servers, or any systems or networks connected to the Website;
• Use the Website to transmit unsolicited commercial communications (spam) or engage in any form of phishing or pharming;
• Use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website;
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Website or any content available through it;
• Use the Website to collect personally identifiable information about other users without their express consent;
• Engage in any activity that violates any applicable federal, state, or local laws, rules, or regulations;
• Use the Website to post, transmit, or distribute any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Circumvent or interfere with any security features or access controls of the Website.

5.2 Order Conduct

• You agree to provide accurate delivery addresses and contact information when placing orders;
• You acknowledge that placing an order constitutes a binding offer to purchase and that cancellations may not always be possible once an order has been accepted;
• You agree not to dispute charges in bad faith or engage in chargeback fraud with your payment provider;
• You understand that failure to be present to accept delivery may result in forfeiture of the order without a refund, subject to our Refund Policy.

We reserve the right to refuse service, terminate accounts, and cancel orders at our sole discretion if we determine that a user has violated these obligations. Violations may also be reported to appropriate law enforcement authorities.

6. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, digital downloads, data compilations, software, and the compilation thereof (collectively, the "Content"), is the exclusive property of Pizza Luce or its content suppliers and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable intellectual property laws.

6.1 Trademarks

The Pizza Luce name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates or licensors. You must not use such marks without the prior written permission of Pizza Luce. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes related to placing food orders and using our services. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works from, publicly display, or publicly perform any Content;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download (other than page caching) any portion of the Website unless expressly permitted;
• Use the Website or its Content for any commercial purpose or for any public display, whether commercial or non-commercial.

Any use of the Website or Content not expressly permitted by these Terms of Service is a breach of this agreement and may violate applicable copyright, trademark, and other laws. Such unauthorized use may also result in civil liability or criminal prosecution.

6.3 User-Submitted Content

If you submit reviews, comments, feedback, photos, or other content to our Website (collectively, "User Content"), you grant Pizza Luce a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content. You represent and warrant that you own or have the necessary rights to submit such content and that it does not violate any third-party rights or applicable law.

7. Payment Terms

Pizza Luce accepts payment through various methods as indicated on the Website at the time of purchase. By submitting a payment, you represent and warrant that:

• You are authorized to use the payment method submitted;
• The payment information you provide is accurate, complete, and current;
• You authorize us to charge the applicable amounts to your selected payment method.

7.1 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable federal, state, or local taxes, which will be calculated and added at checkout. Delivery fees, service charges, and gratuity (where applicable) will be disclosed at the time of order.

7.2 Refunds and Cancellations

Refunds and cancellations are subject to our separate Refund Policy, which is incorporated herein by reference. Generally, once a food order has been accepted and preparation has begun, cancellations and refunds may not be available. If you have a concern about your order, please contact us promptly at [email protected].

7.3 Promotional Codes and Offers

Promotional codes and discount offers are subject to specific terms and conditions associated with each promotion. Such offers may not be combined unless expressly stated and are subject to expiration dates and availability limitations. We reserve the right to modify or discontinue any promotion at any time without notice.

7.4 Payment Security

We take reasonable measures to protect your payment information in compliance with applicable Payment Card Industry Data Security Standards (PCI-DSS). However, we cannot guarantee absolute security of any information transmitted over the internet.

8. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PIZZA LUCE DOES NOT WARRANT THAT:

• THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME;
• DEFECTS WILL BE CORRECTED;
• THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• THE RESULTS OBTAINED FROM USING THE WEBSITE WILL BE ACCURATE OR RELIABLE;
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS WEBSITE. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES; ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you to the extent required by applicable law.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY FOOD ALLERGIC REACTIONS OR ADVERSE HEALTH EFFECTS ARISING FROM CONSUMPTION OF OUR PRODUCTS WHERE ACCURATE ALLERGEN INFORMATION WAS PROVIDED;
• ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OF SERVICE OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PIZZA LUCE AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU IN FULL.

10. Allergen and Food Safety Disclaimer

Pizza Luce takes food safety seriously and makes reasonable efforts to provide accurate allergen information on our Website and menu. However, please be aware that:

• Our kitchen environment handles common allergens including wheat, dairy, eggs, nuts, soy, and others;
• Cross-contamination may occur during food preparation despite our best efforts;
• Menu items and ingredients may change without immediate update to the Website;
• If you have a severe food allergy, you are strongly encouraged to contact us directly at [email protected] before placing an order to discuss your specific dietary needs.

Pizza Luce shall not be liable for any adverse health reactions resulting from undisclosed allergies or from cross-contamination where reasonable precautions have been taken and accurate information has been provided to us at the time of ordering.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, contractors, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or services;
• Your violation of any applicable law, rule, or regulation;
• Your infringement of any intellectual property or other rights of any person or entity;
• Any content or information you submit, post, or transmit through the Website;
• Your negligent or wrongful conduct;
• Any dispute between you and any third party related to your use of the Website or services.

We reserve the right, at our expense, to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of Pizza Luce.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services.

Your interactions with third-party websites and services are solely between you and such third parties. We encourage you to review the terms of service and privacy policies of any third-party websites you visit. We shall not be liable for any loss or damage arising from your use of any third-party websites, products, or services.

We may also utilize third-party service providers for payment processing, delivery logistics, and other operational functions. Such third-party providers are subject to their own terms and privacy policies, and by using our services, you may also be subject to those third-party terms.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to any conflict of law provisions that would require the application of the laws of another jurisdiction.

To the extent that any lawsuit or court proceeding is permitted under these Terms of Service, you agree that courts of competent jurisdiction in the United States shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms of Service or your use of the Website.

You acknowledge that our services are subject to applicable federal laws and regulations, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices, the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, and other applicable federal statutes.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for details regarding your California-specific rights.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us first by emailing [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. Both parties agree to negotiate in good faith to resolve any disputes without resorting to formal legal proceedings.

14.2 Binding Arbitration

If a dispute cannot be resolved informally within thirty (30) days, any controversy or claim arising out of or relating to these Terms of Service or the use of our Website and services (except for claims seeking injunctive or equitable relief) shall be settled by binding arbitration administered in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as then in effect.

The arbitration shall be conducted by a single neutral arbitrator. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. The arbitrator shall have the authority to award any remedy that would be available in a court of law. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If this specific provision is found to be unenforceable, the entire arbitration provision shall be null and void.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights. Small claims court actions may also be brought where the claim qualifies for such jurisdiction.

15. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right, at our sole discretion and without prior notice or liability, to:

• Suspend or terminate your access to all or any portion of the Website or services at any time and for any reason, including violation of these Terms of Service;
• Cancel any pending orders that we reasonably believe to be fraudulent, unauthorized, or in violation of these terms;
• Discontinue providing the Website or any portion thereof at any time.

You may terminate your use of the Website or close your account at any time by contacting us at [email protected]. Upon termination, all licenses granted herein shall immediately cease.

Provisions that by their nature should survive termination, including intellectual property provisions, warranty disclaimers, indemnification, limitations of liability, dispute resolution, and governing law, shall survive any termination of these Terms of Service.

16. Changes to These Terms of Service

Pizza Luce reserves the right to modify, update, or replace any part of these Terms of Service at any time and at our sole discretion. We will notify users of any material changes by:

• Posting the updated Terms of Service on this page with a revised "Last Updated" date;
• Sending an email notification to registered users at the email address associated with their account (where applicable);
• Displaying a prominent notice on our Website.

Your continued use of the Website following the posting of any changes to these Terms of Service constitutes your acceptance of those changes. It is your responsibility to review these Terms of Service periodically for any updates or changes. If you do not agree with any modified terms, your sole remedy is to discontinue use of the Website and services.

We will not make changes that retroactively reduce your rights with respect to your personal information collected prior to the effective date of any such change without providing separate notice and, where required by law, obtaining your consent.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, such provision shall be severed from these Terms of Service. The remaining provisions of these Terms of Service shall continue in full force and effect.

The failure of Pizza Luce to enforce any provision of these Terms of Service shall not be deemed a waiver of such provision or of the right to enforce such provision at a later time. No waiver by Pizza Luce of any breach of these Terms of Service shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and services. These Terms of Service supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website.

No oral or written information or advice given by Pizza Luce or its representatives shall create a warranty not expressly stated in these Terms of Service, and you may not rely on any such information or advice.

19. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform any of its obligations under these Terms of Service to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, governmental actions or restrictions, power outages, telecommunications failures, labor disputes, civil unrest, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will notify you as soon as practicable and make reasonable efforts to resume our services as quickly as possible. During a Force Majeure Event, we reserve the right to cancel orders or suspend services without liability.

20. Electronic Communications

By using our Website and services, you consent to receive electronic communications from Pizza Luce, including order confirmations, receipts, promotional emails (where you have opted in), and notices regarding changes to our terms and policies. These electronic communications satisfy any legal requirements that such communications be in writing. You agree that any notices, agreements, disclosures, or other communications sent to you electronically will satisfy any applicable legal requirements, including that such communications be in writing.

If you wish to opt out of marketing or promotional communications, you may do so by following the unsubscribe instructions in any such email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you will still receive transactional and account-related emails necessary for the operation of your account and order fulfillment.

21. Children's Privacy

Our Website and services are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen (13) years of age. If we become aware that a child under thirteen has provided us with personal information, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at [email protected] so that we may take appropriate action.

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our services, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

When contacting us regarding a dispute or complaint, please include the following information to help us assist you more efficiently:

• Your full name;
• Your order number (if applicable);
• The email address associated with your account;
• A detailed description of your concern or complaint;
• Any relevant supporting documentation or evidence.

We aim to respond to all inquiries within two (2) to five (5) business days. Response times may vary depending on the volume of inquiries received.